An IT Service Desk Analyst serves as the first point of contact for technical support within an organization, providing efficient and professional assistance to resolve IT-related issues. This role involves responding to and managing service requests, troubleshooting hardware, software, and network problems, and ensuring that incidents are resolved promptly or escalated to the appropriate teams. […]
Handle incoming support requests via ticketing systems, phone, and other communication channels.
Perform initial triage, troubleshooting and resolution of basic to intermediate IT issues. […]
Escalate...