- Focus on staffing, scheduling, and managing time-offs to ensure smooth operational flow.
- Responsible for monitoring agent adherence, shift coverage, and making adjustments to schedules to optimize productivity and ensure that staffing levels are aligned with business demand. […]
1. No prior experience required, but experience in real-time monitoring, workforce management, or a similar role is an advantage. […]
3. Above average MS Excel skills, highly familiar with raw file report crafting, pivots and advanced excel formulas. […]
8. Familiar working with Microsoft Office Applications (Word,...