-Answer incoming calls and assist members with inquiries regarding healthcare services, appointment scheduling, insurance verification, and billing.
-Provide detailed and accurate information to members about available services, procedures, and treatment options.
-Assist with verifying patient insurance and updating personal and insurance information in the system.
-Schedule, reschedule, and confirm members appointments in a timely manner, ensuring all details are accurate.
-Provide compassionate and clear communication while handling difficult situations or complaints. […]
-Coordinate with healthcare...