As a Customer Experience Supervisor at Angkas, you will be responsible for leading and supervising a team of Customer Experience Associates to ensure exceptional service to our valued customers. You will play a vital role in managing the day-to-day operations, monitoring team performance, and fostering a positive and productive working environment.
Lead, train, and mentor Customer Experience Associate and SMEs, providing them with the guidance and support they need to excel.
Develop and implement customer service process improvements to streamline operations and enhance efficiency. […]
Handle escalated...