The Distributor CRO oversees Dealer CRO performance, consolidates feedback, and provides strategic insights to enhance customer satisfaction. This role involves managing communications, supporting dealer operations, and driving service marketing initiatives. […]
Communication Channels: Manage emails, hotline, website, and social media inquiries, ensuring timely responses and follow-ups. Oversee service mobile hotline and ensure all calls are within 3 rings except during holidays and beyond work hours. Ensure acknowledgement and strictly observe response time of within 24 business hours. […]
Dealer...