6 months contract (subject for extension, absorption, regularization)
- Responsible for providing support for customers across multiple channels (phone, messaging & email) by investigating, troubleshooting and resolving customer issues.
- Use all available resources to ensure high standards are met and work is carried out in the most efficient manner.
- Be a trusted advisor, listen and empathize so the customer knows they are valued. Ensure their voices are heard through accurate issue tracking and upstream solutions. […]
- Seek opportunities to add value for customers through education, proactivity...