Assist customers with inquiries, complaints, and requests via phone, email, chat, or in-person interactions.
Provide aftersales support, including handling returns, exchanges, and warranty claims.
Investigate and resolve customer issues promptly and effectively.
Maintain a thorough understanding of company products and services to provide accurate information and solutions.
Record customer interactions, transactions, and feedback to improve service quality.
Work closely with sales, technical support, and other teams to ensure seamless customer service.
Collect and analyze customer feedback to identify...