Roles and Responsibilities
Interact with the customers to provide them with the information and assistance they need on our clients products and services over the phone.
Create, manage, and drive closure on service requests.
Solve problems, communicate, and promptly handle issues requiring special handling through coordination with various internal departments to find resolution for customer query/issues/concerns.
Typically handles straightforward problems/issues and refers more complex issues to senior staff.
Provide excellent customer service by focusing on providing a great experience.
Minimum...