A customer service representative (CSR) in a call center is primarily responsible for handling inbound customer calls, addressing their questions and concerns about products or services, resolving complaints, providing information, processing orders, and ensuring a positive customer experience by maintaining a professional and helpful demeanor, all while adhering to company policies and procedures. […]
Answering customer calls: Receiving incoming calls from customers and promptly addressing their inquiries. […]
Complaint resolution: Handling customer complaints effectively, identifying the root...