Central point to handle exceptions/ customer requests / issues / complaints / disputes and provide appropriate solutions / alternatives
Coordinate with related internal teams and follow up to ensure resolution
Contact customers and manage/coordinate system modifications when needed (vessel delays, call omits, rollover, cut & run, late VGM etc.)
To be open to continuous improvement within the department and the company in order to support Customer Service activity […]
Checks carriage approval if found DG / OOG (Prepares DG Manifest)
Coordinates with DCO (ARO) & TPE (Project Cargo CNC F/V), HO Project...