Key Responsibilities:
- Supervise and support the IT Service Desk team in delivering timely, effective solutions.
- Monitor ticket queues, assign tasks, and ensure SLAs are met.
- Provide guidance and training to team members to enhance performance and customer service.
- Analyze metrics to identify trends and recommend improvements in processes and workflows. […]
- Bachelor’s degree in IT, Computer Science, or related field.
- Minimum 1 year of experience in a lead or supervisory role within an IT Service Desk environment.
- Strong technical troubleshooting skills and familiarity with ticketing...