As a Tier 1 Tech Engineer at Staff4Me, you will serve as the initial point of contact for technical support, helping users to resolve issues efficiently and effectively. Your role will involve diagnosing problems, guiding customers through troubleshooting steps, and providing clear solutions to enhance user experience. […]
Provide outstanding technical support across multiple channels including phone, email, and chat.
Identify, troubleshoot, and resolve hardware and software issues for customers and internal staff.
Log and maintain detailed records of support queries and resolutions in the ticketing...