Provides service and customer support during field visits or dispatches.
Identify specific and parts needed to clarify the problem.
Analyze root causes of equipment failures and propose corrective actions.
Produce timely and detailed service reports
Cooperate with technical team and share information across the organization
Comprehend customer requirements and make appropriate recommendations/briefings
Build positive relationships with customers
Perform regular inspections to identify and correct equipment malfunctions, repairs/troubleshooting and replacements
Read and understand technical manuals...