This role will play a key role in ensuring the efficient delivery, support, and continuous improvement of IT services, aligning with organisational goals and customer expectations. This role involves monitoring service performance, identifying areas for improvement, and collaborating with cross-functional teams to enhance service delivery and user satisfaction. […]
1. Service Performance Monitoring : Track and analyse service performance metrics, ensuring compliance with established service level agreements (SLAs) and key performance indicators (KPIs).
2. Incident and Problem Management : Manage/co...