Enquiry Handling: As the main contact for Rentals, you will handle all inbound enquiries (answering phone calls, email queries, and portal submissions), providing prompt and professional support to uphold our experience promise.
Processing: Ensure accurate order entry in NetSuite by verifying delivery details, resolving discrepancies, and confirming job requirements. Offer alternative equipment when requested items are unavailable, ensuring alignment with customer needs. Manage and maintain the online Customer Portal, ensuring inventory data is kept current and all enquiries are processed into...