Overall Responsible for all materials and information being cascaded for all operations teams including Knowledge Management Systems (KMS) content visualization & management, FAQ updates and enhancements, Spiels & Intents updates.
Create & Update Customer Service Spiels and other messaging requirement of all Operations Teams
Drive better content management and process visualization for FAQs for better customer experience […]
Bachelor's degree in any 4-year course.
3-6 years of experience in content management, operations, or a related field.
Experience with creating and managing internal content...