In a healthcare account call center, representatives answer calls, assist with inquiries about healthcare services and insurance, schedule appointments, and resolve customer issues, ensuring patient satisfaction and adhering to healthcare protocols.
Key Responsibilities of a Healthcare Account Call Center Representative: […]
Answer a high volume of incoming calls promptly and professionally.
Provide accurate and helpful information about healthcare services, insurance plans, and procedures. […]
Schedule appointments, confirm insurance details, and address patient inquiries.
Verify and update patient...