Job Title: Assistant Quality Assurance Manager Location: Aura Work Setup: Onsite Shift: Shifting Schedule Start Date: ASAP […]
The Assistant Quality Assurance Manager is responsible for overseeing the quality of inbound and outbound customer interactions, including telephone calls, emails, and chats, ensuring accuracy and adherence to quality standards. This role involves documenting quality issues, tracking performance metrics, and providing feedback to support training and development. The position also leads quality assurance projects, guides team members, and contributes to the development...