Assist-end user on all in scope request with focus on client satisfaction, service delivery quality and technical excellence.
Over-all responsible for the management, maintenance and provides technical support via onsite, phone, email and or remote on hardware and software issues, network diagnostic and repair.
Must be able to coordinate to Senior Technical Support Engineer and Team Leader any critical technical issues. […]
Walkthrough staff or clients through series of actions to resolve issues.
Take ownership of assigned incident tickets and resolve within the agreed service level and targets...