Plays a critical role in ensuring the smooth functioning of the Voice performance and has a direct impact on the efficiency of the overall teams processes. This will improve service delivery, uphold the quality and reliability of our services for members, and support our Partner Providers. […]
Strong Communication: Effective verbal and written skills for explaining coverage, addressing inquiries, and collaborating with stakeholders.
Customer Service Orientation: Deliver exceptional service, handling inquiries and complaints with professionalism, empathy, and a solid understanding of products and...