Communicate effectively with customers via phone, email, chat, or in-person in Spanish.
Resolve product or service issues by clarifying the customer's concern, determining the cause, and finding the best solution
Maintain detailed records of customer interactions, transactions, comments, and complaints
Provide accurate, valid, and complete information using the appropriate tools and resources
Follow communication procedures, guidelines, and company policies
Escalate unresolved issues to the appropriate internal teams when necessary
Contribute to team efforts by accomplishing related tasks as needed...