A System Operations and Incident Analyst is responsible in maintaining a reliable, secure and efficient support. He/ She shall deploy, configure, maintain and monitor all active system equipment to ensure smooth network operations. […]
Record and classify received Incidents and undertake an immediate effort in order to restore a failed IT Service as quickly as possible […]
Log all Incident/Service Request details, allocating categorization and prioritization codes […]
Associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.) […]
Serve as...