We are looking for a Technical Support Engineer who can manage both Level 1 and Level 2 support tasks. This role is crucial for ensuring our customers receive timely and efficient assistance, from basic troubleshooting up to more advanced product and integration support. The ideal candidate has strong communication skills, solid technical knowledge, and the ability to collaborate cross-functionally. […]
Serve as the initial point of contact for customers via phone, email, or chat. […]
Create and update support tickets, ensuring detailed documentation of each interaction. […]
Handle more complex...