Contacting customers with past-due accounts to negotiate payment terms and resolve outstanding balances
Maintaining detailed records of all customer interactions and payment arrangements
Providing excellent customer service and demonstrating empathy and understanding when handling sensitive financial matters
Collaborating with the wider customer service team to ensure a consistent and efficient collections process
Adhering to all relevant laws, regulations, and company policies governing debt collection practices
Continuously improving your skills and knowledge to enhance your performance and contribute...