This position plays a crucial role in optimizing service operations to align with company objectives, ensuring seamless performance and customer satisfaction. The role requires collaboration with cross-functional teams to monitor key performance indicators (KPIs), such as RTAT and Reclaim, and drive continuous improvement. […]
Develop and implement strategic plans to optimize service operations. […]
Monitor key performance indicators (RTAT, Reclaim, etc.) to ensure targets are met. […]
Oversee resolution of incomplete service cases by addressing operational challenges. […]
Develop differentiated...