BPO Team Leader - Insurance Account (Alabang)

  • Company:

    RSD Human Resources Management Consultancy

  • Location:

    Alabang, National Capital Region

  • Salary:

    41000

  • Job Type:

    Permanent

Manage a team of representatives within Orange process and drive overall performance for his/her team. Responsible for supervisory support through transaction monitoring and delivering results as per Service Level Agreement targets / timelines. Produce reports to gauge process performance. Steer process meetings / calls to a logical conclusion. Analyze data and come up with recommendable action to meet and exceed performance requirement. Recommend necessary process changes to improve team performance. Collaborate with support and enabling teams to ensure service delivery that will benefit the program...

More than 30 days ago from: jobslin.com