About the Client Spirit specializes in delivering business IT solutions specifically designed for small and medium-sized business organizations. […]
Key Responsibilities Perform general system administration for theCustomer Service Management (CSM),Strategic Portfolio Management (SPM), andSecurity Incident Response (SIR)modules within ServiceNow.
Manage and configureField Services Management (FSM)within ServiceNow, ensuring efficient operations and system optimization. […]
Develop and configurebusiness rules, catalogue items, customer portals,contracts, SLAs,and create/maintaindashboardsandreportsto...