•Develop an approach to drive training need identification and provide feedback to the Core team for the developing of modules and get refresher training conducted for the agents.
•Ensure effective training plans are designed to meet training and development needs and manage training delivery. […]
• Ensure effective implementation of strategies devised to reduce agent attrition and improve employee satisfaction during preprocess training. […]
• Evaluate and select external training partners and accreditation bodies/agencies and providers necessary to deliver required training to appropriate standards...