We are seeking a WFM Supervisor to oversee staffing, scheduling, forecasting, and operational support within the contact center. This role ensures efficient workforce management processes, monitors training performance, and addresses quality and system implementation issues.
Key Responsibilities
Oversee workforce planning, scheduling, and forecasting to optimize efficiency.
Monitor and enhance WFM processes, ensuring alignment with business needs.
Support training programs and assess their effectiveness across the contact center.
Identify and address contact center quality issues to maintain high...