9 Contact Center Analyst Jobs
-
Contact Center Senior Analyst - NL Chat Manila, Metro Manila, Philippines In this job as Contact Center Professional, you are in contact with ING’s clients through live chat. These private individual clients have questions about theirdaily banking products – e.g. payments, cards... 2 days ago
-
Senior Workforce Representative Taguig, Metro Manila, Philippines working in the BPO/Contact Center Industry Intermediate to Advance Excel, Access, Excel dashboarding experience. WFM tools: Genesys, IEX Demonstrated understanding of applicable performance metrics and data 2 days ago
-
WORKFORCE TEAM LEADER iOPEX Technologies Philippines Inc. - Taguig, NCR -time monitoring, and performance analysis to ensure optimal staffing levels and resource allocation within the organization's contact center or operational environment. Roles & Responsibilities Lead More than 30 days ago
-
Workforce Analyst (Scheduler) Santa Rosa, Laguna, Philippines Job Summary: This position is responsible for providing accurate schedules based on call volume patterns and trends, attrition rates, and contact center productivities. The analyst should be able 3 days ago
- Forum: Start a Discussion Join
-
Customer Service Representative (SBA) Metro Manila, Philippines Services or Contact Center environments (customer/technical support experience preferred). Fresh graduates with strong communication skills may also apply. Experience working with diverse, multicultural 3 days ago
-
Workforce Representative - Multiple Locations, NCR Makati, Metro Manila, Philippines : Genesys, IEX Experience in developing dashboards, visualizations and understandable reports for the business Experience working in the BPO/Contact Center Industry Demonstrated understanding of applicable 4 days ago
-
Senior Workforce Representative Cebu City, Central Visayas, Philippines , visualizations and understandable reports for the business Experience working in the BPO/Contact Center Industry Intermediate to Advance Excel, Access, Excel dashboarding experience. WFM tools: Genesys, IEX 14 days ago
-
Customer Experience Analyst Metro Manila, Philippines Experience Analyst conducts transaction monitoring of frontline agent's calls, e-mails, chat or any back office work and root cause analysis with the aim of helping Contact Center Operations in driving 17 days ago
-
Workforce Lead Cebu City, Central Visayas, Philippines for proper resolution. Education/Experience: At least 1-year experience as a Real-time Analyst, Scheduling and Capacity Planning. 1+ years of supervisory experience in a call center environment. Experience More than 30 days ago
Top locations
- Cebu City (6)
- Taguig City (4)
- Manila (3)
- Quezon City (3)
- Makati City (3)
- City of San Fernando (2)
- Pasay (2)
- Zamboanga City (1)
- See more