Encourage customers to utilize new features that will help them drive their business forward
Provide insight and relay customer feedback with internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance and Engineering
Evaluate churn and downsell risk for each customer and proactively address dissatisfaction or feature gaps to drive retention throughout the customer life cycle
Develop plans that ensure that customers are successfully adopting our platform that align to their business needs
Conduct regular cadences, quarterly and annual customer success reviews to...