This job forms part of the Order to Delivery Journey and provides high quality frontline Customer facing service to support the Retail End to End integrated team (General Public and where applicable Loyalty, Digital). The Customer Success Specialist needs to project a professional company image by providing the best Customer experience through phone interaction, emails, ticketing, live chat, and social media engagements with Customers. The Customer Success Specialist delivers effective communications, value-adding interactions, and efficient issue resolution. […]
Shell Business Operations (SBO)...