A customer support specialist's job is to help customers with issues or questions about a company's products or services. They work to ensure customers have a positive experience, and to help the company maintain and improve its customer relationships. […]
Answering inquiries: Respond to customer questions by phone, email, chat, or social media
Resolving issues: Identify problems, analyze information, and provide solutions
Providing information: Offer product or service information, and explain features and functionalities
Gathering feedback: Listen to customer feedback and reviews, and use it...