DUTIES AND RESPONSIBILITIES:
Oversee day-to-day operations of assigned teams.
Monitor team attendance and ensure compliance with established policies.
Establish and maintain quality standards and key performance indicators (KPIs), ensuring team adherence to these.
Provide ongoing coaching and performance feedback. […]
Collaborate with cross-functional teams to optimize processes.
Other tasks, as needed. […]
1 to 3 years experience as a TL/QA/SME/Sup
In-depth knowledge of performance metrics
Good computer skills, especially Microsoft and Google tools
Excellent communication and leadership skills
Organizational...