The Retention Specialist will be a key player in our sales-focused team, possessing advanced knowledge of our products, procedures, and guidelines. This role is pivotal in retaining customers who are considering discontinuing their services.
We're seeking an individual who not only communicates effectively with customers but also leverages sales techniques to understand and address the root cause of their dissatisfaction, securing their continued business, and grow engagement through product positioning.
Requirements:
- At least 6 months of BPO experience
- Must have extensive retention experience
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