Training Facilitation: Deliver new hire training for Communication Skills, Pre-process, and Process Training; ensure all training materials are current and aligned with business objectives.
Team Management and Development: Lead and manage a team of trainers, providing guidance, coaching, and professional development opportunities; deliver Train the Trainer programs.
Training Needs Assessment (TNA): Conduct regular TNAs to identify skill gaps and deliver targeted training sessions; collaborate with stakeholders to ensure training meets business needs.
Training Materials and Documentation: Create...