The Service Reporting Analyst is responsible for creating, analysing, and maintaining reports that provide insights into service performance and support decision-making within the Service Management Office (SMO). This role ensures that key performance indicators (KPIs), service-level agreements (SLAs), and operational metrics are accurately captured, analysed, and communicated to stakeholders. The ideal candidate will have strong analytical skills, attention to detail, and expertise in reporting tools to deliver actionable insights that drive continual service improvement. […]
o Develop, generate...