Reports and Workforce Analyst (BPO)
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Company:
Quantumgroup Philippines
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Location:
Mandaluyong, National Capital Region
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Salary:
60000
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Job Type:
Permanent
• Collect, clean, and analyze data from various sources, having an experience with Five9 cloud based contact center solutions is required in the role.
• Develop and maintain reports, dashboards, and visualizations to track performance metrics.
• Identify trends and insights to support business strategies. […]
• Collaborate with different teams to understand reporting needs and provide solutions. […]
• Support management with ad-hoc reports and deep-dive analyses.
• Analyze historical data to forecast call volumes, workload, and staffing needs […]
• Monitor real-time adherence and performance to...
7 days ago from: jobslin.com
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