-Customer Support Growth. The role will focus on expanding Skyline's customer support services into new markets, enhancing customer acquisition and retention through excellent support, and collaborating with sales and marketing to promote these services as a competitive advantage.
-Service Optimization. The position emphasizes optimizing services by analyzing support workflows and performance metrics to identify inefficiencies. It involves implementing solutions to streamline processes and reduce resolution times while also developing training programs for customer support agents to enhance service...