We are seeking a highly skilled and experienced Group Manager - Operations to oversee the operations of our Travel Campaign . The ideal candidate will have extensive experience in BPO operations , strong expertise in travel domain management , and a proven ability to drive performance, manage teams effectively, and ensure client satisfaction. […]
Manage performance metrics and drive results by monitoring KPIs such as customer satisfaction, quality, productivity, and financial performance. […]
Collaborate with internal stakeholders and client representatives to address concerns, implement process...