Oversee daily operations during duty shifts, ensuring the platform remains stable and efficient
Manage customer service issues, respond to user feedback, and streamline service processes for improvement
Track risk control data, identify unusual behavior, take prompt action, and report any incidents
Respond quickly to emergencies and coordinate with technical and product teams to resolve issues
Document shift activities, prepare operational reports, and provide improvement suggestions
Assist in shift scheduling, including night shifts, to ensure full team coverage