Oversee a seamless sales order process to drive the organization's growth and ensure high customer satisfaction by supporting the Sales team in delivering quality and timely orders. […]
-Manage Sales Operations functions and align ERP systems with business processes.
-Develop and implement reporting tools (e.g., BI) to provide accurate and timely data.
-Monitor and ensure quality in the Order-to-Cash (O2C) process, including KPI tracking.
-Lead, train, and develop the Sales Operations team to maintain high performance and morale. […]
-Serve as a liaison between customers and internal departments...