Bachelor's/ Associates degree, with 2+ years of customer-facing work experience preferred.
Short Term Disability Claim Processing Experience reviewing and gathering information, making phone calls, and making the actual claim decision - at least 1 year or more of successful performance of processing Short Term Disability claims preferred.
Legal and policy experience - being able to read, interpret policies, policy provisions, and industry regulations to accurately interrupt and apply them to claims situations is preferred. […]
Ability to actively listen while you collect information on the telephone...