Required Deliverables:
Ensure all logged incidents are resolved within SLAs.
Ensure all internal personnel involved in a service call work efficiently to meet SLAs.
Ensure all customer communication within a service call is prompt, professional, and reliable.
Ensure all commitments made to customers are met or rescheduled with their knowledge and approval.
Send executive updates in a timely and accurate manner.
Escalate issues to the correct channels promptly.
Manage initial client escalations for service calls.
Ensure all requirements are completed before closing service calls. […]
Ensure proper...