Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. […]
SME acts as the primary technical contact and provides advanced technical troubleshooting support and resolution for the support cases raised by Serverless customers. SME will lead and manage escalated and critical issues, be a technical point of contact, and drive the issues to resolution.
SME strives to deliver support services high productivity and quality and motivates the team towards the same goals. SME will interact with the TSE team and act as...