The Workforce Scheduler is a member of the Customer Service & Support department and part of the Workforce Management Center of Excellence which is responsible for the contact centers across Thomson Reuters. The Workforce Scheduler is primarily responsible for continuously analyzing contact volume and business needs to create daily schedules allowing us to provide the best level of support to our customers. The Workforce Scheduler also advises management of compliance and attendance issues, works with Training and Quality, and acts as a liaison between the Workforce team and business partners....