Lead and manage the QA team to ensure compliance with quality standards and organizational goals.
Develop, implement, and continuously improve QA processes, methodologies, and tools. […]
Collaborate with cross-functional teams to address quality gaps and recommend process enhancements.
Utilize data analytics to identify trends, root causes of quality issues, and performance improvement opportunities.
Ensure alignment of QA processes with client and regulatory requirements, particularly in collections or financial accounts. […]
Prepare and present quality reports and insights to stakeholders, highlighting...