Rapidly and accurately enter reservations into systems accordingly.
Process payments (deposits & refunds) per hotel policies.
Answer inquiries pertaining to the hotel services, shopping and dining, entertainment, and travel directions.
Learn a variety of hotels and accommodation types and actively sell the best fit for optimal guest satisfaction. […]
Check and answer any emails on the reservations and forward emails to proper managers.
Manage booking.com and Expedia guest messages/Q&A (and other booking channels as needed). […]
Ability to learn & master multiple software systems as required (with...