Responsibilities
Review claims: Verify policy coverage, check for discrepancies, and ensure all required documentation is complete
Communicate: Interact with policyholders, agents, and other stakeholders
Evaluate claims: Determine the appropriate action to take, such as issuing premiums, refunds, or adjustments
Maintain records: Keep track of policy records and perform data entry
Adhere to guidelines: Follow company policies and local, state, and federal guidelines
Resolve issues: Investigate and resolve any discrepancies
Document outcomes: Accurately document claim outcomes