. Lead and supervise a team of logistics professionals, providing guidance, coaching, and support
Assign tasks and responsibilities, monitor performance and evaluations. […]
Ensure exceptional customer service by overseeing the teams interactions with clients
Resolve complex customer issues, escalations, and complaints, ensuring timely and satisfactory resolutions.
Maintain strong client relationships and serve as a point of contact for key accounts
Coordinate and prioritize team activities to meet customer requirements and service level agreements
Allocate resources effectively, balance workloads...